I was very impressed with the entire team. They were able to shift around schedules to get someone in the next day. Restoration Doctor spent pretty much the entire day (way more than anyone probably would have) doing everything they quoted. Their work was great. What makes companies like this people I want to work with is that you are talking to the owner if you need and he is wanting to make sure you are happy/satisfied. other companies just offer lip service. Steve really went out of his way (as well as the entire company) to make sure we were satisfied. I would highly recommend them.